PLEASE NOTE:
We order from many suppliers across the US. Some will drop-ship directly to our customers, some won't; some have minimum order requiremnets; some items are in stock and some must be ordered... there are many variables.

ALSO NOTE that prices and availability are subject to change without notice since our suppliers do not provide us with any advance notice of price increases, discontinued items or back-ordered items. Most times we learn of this when we phone them to place an order, or worse, when a shipment arrives and the Packing Slip states "Item Discontinued".


BEFORE YOU ORDER:  CHECK OUR TURNAROUND TIMES
here: http://waxwizard.net/TA.html or CONTACT US about availability and turnaround times.


Please also read: Ordering Information
For detailed information about payment methods, shipping, colors, etc.


We make every effort to update our websites and accurately represent our products using photographs and detailed text descriptions. We encourage our visitors to contact us before ordering with any questions they may have. We've placed CONTACT US links on every page throughout our websites as well as a link to our 'handy question form'.

We also invite you to visit our "Testimonials" page HERE to read what other customers have had to say after receiving their orders.



PAYMENT METHODS ~
For Orders within the continental USA - we accept Visa and MasterCard and can process your Order OFFline. We also accept payments Online through PayPal for Visa, MasterCard, American Express, Discover, and eChecks. We also accept personal and business checks, cashier checks, and money orders by mail, however orders cannot be processed or shipped until unsecured checks clear the banks, which can take up to 10 business days.

There is a $25.00 service charge for all returned checks

We are currently NOT shipping outside the contiguous 48 United States.

We do NOT accept foreign credit cards.


PERSONALIZED ORDERS ~ 
Many of the items we create are personalized, therefore we must insist on certain "rules" in order to accurately complete your order to your satisfaction.

When you place an order for personalized or imprinted items we prepare and email our customers an 'Order Confirmation' which gives a complete description of the items ordered, total charges, and ship-to information. We ask that our customers review the Order Confirmation and reply via email PROMPTLY to confirm the information is correct.

It is extremely important that you fully review the Order Confirmation for corrections, typos, or changes and bring those to our attention IMMEDIATELY.

Once you place an Order with us PLEASE CHECK YOUR EMAIL REGULARLY and reply promptly to help speed your Order along.


GRAPHIC PROOFS ~
For personalized or imprinted items a graphic proof will be emailed to you to print and view. This is very important because once we begin printing there can be no further changes and there are no refunds or returns for personalized items.

^^NOTE: We normally will not print an order for personalized or imprinted items without your written approval (a reply to our email), however, as stated on our Imprint Form, if you do not respond timely to our email with the graphic proof attached, we reserve the right to print your order based solely on the Imprint Form you submitted with your order. It is very important that your Imprint Form is correctly filled out. We copy and paste whatever you type in the Imprint Form. We will email the proof to you at least two times.

If you receive your order without having replied to our graphic proof email and you are not satisfied with the results we cannot replace or reprint your order without charging you for a new order AND new shipping charges. This is due to the time required to create a new graphic layout and proof. We can make NO exceptions to this rule.

PLEASE CHECK YOUR EMAIL REGULARLY and REPLY PROMPTLY.


INK COLORS ~
The instability of color on the web is due to a number of factors. The most basic explanation for color instability stems from differences in "gamma" and the actual color space created by the operating system and monitor. First of all, gamma is responsible for the lightness and darkness of images. Since different operating systems are based on different standards of gamma, many of which don't have sufficient gamma correction, color mutations occur. In addition to this, each computer or printer will be operating within its own color space. Earthy brick tones created in one color environment may shift into cosmetic pinks in another. A corporation's teal green logo is guaranteed to be any number of variations of blues and greens on the web. For these reasons we offer a COLOR CHART featuring standard internet colors and number values for easy reference. But, please keep in mind that our printers may print these colors differently than your printer - no two printers are exactly alike.

ORDER CANCELLATIONS ~
You may request a Cancellation by contacting us but please be aware that this MAY NOT BE POSSIBLE... please read on:


REFUNDS & CANCELLATION FEES ~
For candles and items we manufacture: If you paid for the order using a credit card we can credit your account. If you paid through PayPal we can ask PayPal to transfer money into your account.

A Cancellation Fee of $15.00 or 20% of the total order; whichever is greater is imposed on all canceled orders to help offset our costs for processing.

This fee helps offset costs we incur for man-hours used to process your initial Order which includes tedious data entry, email confirmations, emailing you for additional information or changes to your order, long distance phone calls to place your order with our various suppliers, the fees that PayPal charges to process your payment or the fees that our bank charges to process your credit card payment, and then the reverse paperwork, phone calls, etc. to actually cancel your Order.

For Orders that include personalization, imprinted text or custom graphics that have not yet been printed (items such as favor tags, placecards, labels, wrappers, inserts for candles, etc.) - we must charge you for the time we've spent on the graphic layout and proofs. If the Order has been printed there are NO Refunds, Cancellations, or Returns for personalized items.

For candles or items we don't manufacture... CANCELLATION and RETURNS MAY NOT BE POSSIBLE. We place your individual order with various vendors and suppliers almost immediately after you place your order with us. Once we place an order with our vendor we cannot Cancel for ANY reason!

This means if you cancel your Order with us, Return an item without our authorization, if you Refuse a shipment, or if you Return an item that we cannot return to our supplier we are "stuck" with the item and must add the item to our physical Inventory and hope to sell it in the near future. Therefore there will be a "Restocking Fee" of $30.00 or 30% your total Order, whichever is greater, and you will not be reimbursed for any shipping costs.


PLEASE CHECK OUR POSTED TURNAROUND TIMES BEFORE PLACING AN ORDER ... http://waxwizard.net/TA.html


RUSH ORDERS ~
There is a $10.00 to $50.00 fee to rush an order through our production lines - cost depends on the size of your order.



UPS SHIPPING

SHIPPING, SPECIAL CARE PACKAGING & INSURANCE ~
Candle prices do not include shipping, special-care packing, & insurance fees. Shipping is paid by the buyer. Cost is determined by overall weight AND dimensions to your UPS zone. Some areas UPS delivers to also have fuel surcharges. Shipping charges include insurance against damaged or lost merchandise. Some of our waxes melt at about 140 degrees, so prompt delivery is a concern during the warm summer months. We highly recommend you consider 2nd or 3rd Day Air depending on number of days in transit. We make every effort to ship early in the week so packages don't sit in a hot truck or warehouse over the weekend.

NOTE: We cannot ship candles when your local temperatures are 90 degrees or more unless you agree in writing to accept the candles in whatever condition they arrives in. We normally place your order on hold until temperatures are 90 degree or less.



SHIPPING WITHIN THE CONTIGUOUS USA ~
We ship daily via UPS (United Parcel Service) Ground Service from southwest Florida (south of Tampa Bay). Delivery is between 1-6 business days within the US depending on your UPS Zone. For faster service we can ship UPS 1st, 2nd, or 3rd Day Air, however the shipping cost is considerably higher. Keep in mind that selecting 1st, 2nd or 3rd day air will only reduce the time in transit. This will not decrease our preparation time.


SHIPPING OUTSIDE THE CONTIGUOUS UNITED STATES ~

PLEASE NOTE:  We DO NOT ship outside the contiguous United States
(48 states).

Our online Shopping Cart system is NOT capable of calculating UPS Shipping Charges for shipments outside the 48 contiguous United States... nor can it calculate UPS Air Service. For these services you'll need to contact us by phone or email to place your Order.


ADDRESS CORRECTIONS:
UPS charges a $5.00 fee for all addresses they must correct. If this occurs we must in turn charge you for this UPS service.

You may contact UPS Customer Service at 1-800-742-5877
There you can make special arrangements for delivery OR pick-up
It is VERY IMPORTANT that you watch your email for UPS Tracking from "Quantum View" so you know where and when to expect delivery.

DAMAGED SHIPMENTS ~
Because of our careful packing methods and UPS services we have had excellent success in safe delivery. It is very important that someone be at the ship-to address to receive the candles. Some UPS drivers leave packages outdoors if no one is home and with the summer temperatures melting is a big concern. For this reason whenever possible we ship early in the week so your order will not sit in a warehouse or mail truck over the weekend. During the warm weather we highly recommend you consider 2nd or 3rd Day Air depending on the number of transit days to your UPS zone.

Please note that many items will ship to you directly from the manufacturer or one or more of our suppliers. Some ship via UPS while others ship via FEDEX or the Post Office. Because of this procedures for Damage Claims may vary.


If your shipment arrives in damaged please follow these steps:

1. DO NOT ship the package back to us - and if the package was shipped to you from one of our suppliers, DO NOT ship it back to them.

2. Write down the Tracking Number located on the shipping label.

3.  Keep all packaging (including the damaged merchandise) in it's original carton since the shipper may wish to inspect the package.

4. Contact us immediately so we can advise what procedure must be followed with the shipper.

5. If your order was shipped via UPS, please phone UPS Customer Service at 1-800-742-5877 to report the damage. 

   a.  They will ask you for the Tracking Number off the package.     

   b.  They may ask you other questions about your order.  We can provide you with a copy of your original "Order Confirmation & Invoice" if you need one.

6. Keep the damaged item, original box and all packaging materials for 5 business days in case the Shipper wants to inspect the package. Please coordinate with them for a time they can do so.

   a.  The Shipper may inspect and leave the damaged items with you or they may return them to us or to whatever supplier shipped your package - this is determined by the Shipper.

7. If your order was shipped via UPS from us you should report the damage to us AND to UPS. This will initiate a Damage Claim. UPS will then contact us to verify the information you reported.

8.  After speaking to UPS please let us know what procedure they advised you to follow.

RETURN POLICY ~

For Candles we manufacture:  

We accept returns based on defects in materials and workmanship ONLY. We reserve the right to inspect items that are alleged to be defective. If we determine the item is defective we will exchange the item or issue you a store credit. To take advantage of this guarantee you MUST contact us immediately for authorization prior to shipping a Return. We will provide you with instructions.  

We DO NOT accept returns that we have not authorized.  

Customers who ship returns without prior authorization void this guarantee.  


For candles and products we offer from our various suppliers:  

Please be advised that we offer products from many different suppliers and each has their own policies regarding returns. If you are claiming an item to be defective you MUST contact us within 5 days of receipt for special instructions.  Many of our suppliers will honor a return but only if the claim or request for return is made in a timely manner.  

PLEASE NOTE: Some of our suppliers do NOT accept Returns from us and once we place an Order with our vendor we cannot Cancel for ANY reason! ... therefore we cannot accept Returns or Cancellations for these items. You may contact us for more specific information prior to placing an order.  


Below are guidelines to consider with regard to Returns:  

1.  All returns MUST be authorized by us.  We do NOT accept UNauthorized Returns.  

2.  All Returns MUST be un-used and in their original packaging and box and received by us in excellent condition ready for re-sale.  

3.  We cannot accept a partial Return. Meaning: If the item is packed 12 to the box by our supplier you must return all 12 in UNused condition.  

4.  We do NOT accept returns of custom-made or handmade items, personalized, imprinted or engraved items, sale items, imported items, close-out items, or Limited Edition items.  

5.  All Authorized Returns must be shipped via UPS within 5 days of receipt at the customer's expense and must be insured accordingly for your own protection. UPS tracks packages and insures for lost or damaged goods in transit. Returns by any other shipper will void all guarantees. The Post Office will NOT insure candles or perishable items.  

6.  You must email us the UPS Tracking Number for the returned shipment the SAME day to ship it back. This is so we or our suppliers can be made of ware of the return and watch for it.  

7. You must include our "Return Authorization Number" on the shipping label.  

8. All returns must be accompanied by a copy of your original receipt.  

9. RESTOCKING FEES:  

A)  All Authorized Returns carry a Restocking Fee of $15.00 or 20% of the total Order; whichever is greater. Restocking Fee and costs for any shipping charges incurred will be billed to your credit card or your PayPal account immediately.  

B)  All UNauthorized Returns, Refused Shipments, or Authorized Returns of an item that we cannot return to our supplier will carry a Restocking Fee of $30.00 or 30% of the total order; whichever is greater, and you will not be reimbursed for any shipping costs. Restocking Fee and costs for any shipping charges incurred will be billed to your credit card or your PayPal account immediately.  

C)  As stated above some of our suppliers do NOT accept Returns.  Once we place an Order with our vendor we cannot Cancel for ANY reason! ... therefore we cannot accept Returns or Cancellations for these items.   This means if you Return an item without our authorization we are "stuck" with the item and must add the item to our Inventory and hope to sell it in the near future. Therefore there will be a Restocking Fee of $30.00 or 30% of the total order; whichever is greater, and you will not be reimbursed for any shipping costs.  

This fee helps to offset costs we incur for man-hours used to process your initial Order which includes tedious data entry, email confirmations, emailing you for additional information or reminders, long distance phone calls to place your order with our various suppliers, the fees that PayPal has charged us to process your payment or the fees that our bank charges to process your credit card order, nor the time and paperwork involved to actually cancel your Order to remove it from our system.

10. We do NOT accept returns or cancellations based on "I found it cheaper somewhere else" - our prices are set based on what we must pay our suppliers. It's a shopper's right and responsibility to 'shop around' for the best price. We do not offer "meet or beat" pricing.  

11. We cannot extent sale prices beyond or before a sale date. When our suppliers offers a good deal we pass it along to our customers and those prices are only good for the duration of the sale.  


COLOR, SHAPE & INCONSISTENCIES: Most of our candles are individually handmade and personalized. As with all handmade candles no two items are exactly alike. You may notice small flaws that are common trait's of handmade candles, these small flaw's gives each candle it's own unique charm.  

We do NOT accept returns based on inconsistencies in shape or color, as this is very common with handmade items. Throughout our website you will read "Colors and Sizes may vary slightly due to wax temperature, and ALL candles will include white to separate colors."    As posted throughout our carved candle website:   NOTE: please be aware that dark colors such as black, navy blue, dark green, purple, burgundy and red tend to bleed through the layers of white wax over time. For this reason we suggest you select light to medium colors.

CLICK HERE or CLICK HERE for more information.


BEFORE YOU ORDER:  We make every effort to accurately represent our products using photographs and detailed text descriptions. We encourage our visitors to contact us before ordering with any questions they may have. We've placed contact links on every page of our website as well as a link to our 'handy question form'.    


CURRENT TURNAROUND TIME ~
Our current turnaround time is always posted on our main page here: http://waxwizard.net/TA.html - Please check this BEFORE placing an Order.... Thank you!

We invite you to visit our "Testimonials" page HERE to read what other customers have had to say after receiving their orders.


WHEN YOU EMAIL IN AN ORDER:  We prepare and email our customers an 'Order Confirmation' which gives a complete description of the items ordered, total charges, and ship-to information. We ask that our customers review the Order Confirmation and reply via email as soon as possible to authorize the order. We do not normally begin an order until we receive your reply unless there are time restraints.

It is extremely important that you fully review the Order Confirmation for corrections or changes and bring those to our attention immediately. Once you place an Order with us please check your email regularly and reply promptly to help speed your Order along.

We normally process Orders right away for items we don't manufacturer in order to ensure a timely delivery for you. Many of our suppliers will not ship direct to you so the items you order must first ship to us, then we ship to you.


BURNING INSTRUCTIONS & CARE of your hand-carved candle ~
Click here

BURNING INSTRUCTIONS & CARE of your hand-carved candle Countdown Candle
Click here

We hope you enjoy your visit to our site and that you'll return often!


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If you have ANY questions whatsoever please email us and we'll be happy to respond - usually within a 24 hours.
If you have a special request please contact us.

CONTACT US




"A wick without wax around it is just a piece of string...
A candle without a wick is just a hunk of wax"


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