If you need an item by a specific date please email us or
phone to discuss your needs.
PLEASE
NOTE:
We order from many
suppliers across the US. Some will drop-ship directly to
our customers, some won't; some have minimum order
requirements; some items are in stock and some must be
ordered... there are many variables.
ALSO NOTE that prices and availability are subject to
change without notice since our suppliers do not provide
us with any advance notice of price increases,
discontinued items or back-ordered items. Most times we
learn of this when we phone them to place an order, or
worse, when a shipment arrives and the Packing Slip
states "Item Discontinued".
When you place an order with us we immediately place the
order with our suppliers - when at all possible
- this is to speed up your order, as some suppliers
will not ship direct to our customers, so some items must
first ship to us, then we ship to you from our FL
location. This process can take up to 2 to 3 weeks
especially during this busy holiday season. Once we
place an order with our suppliers we cannot cancel for
ANY reason. Please refer to our Store Policies for more
information.
We make every effort to update our websites and
accurately represent our products using photographs and
detailed text descriptions. We encourage our visitors to
contact us before ordering with any questions they may
have. We've placed CONTACT US links on every page throughout
our websites as well as a link to our 'handy question form'.
ORDER BY
PHONE ~
We accept Visa or MasterCard credit card Orders by phone
which are processed it OFFline through our local bank.
Please phone 941-475-0888 and ask for our Ordering
Department.
Since we're extremely busy it's sometimes hard to get
through to us by phone.
Our work
schedule changes - Since our work schedule changes OFTEN
please refer to our CONTACT INFORMATON page here: http://waxwizard.net/contact.html - for the BEST TIMES TO
PHONE US. Some days
are devoted to candle-making. When we're working with hot
waxes we cannot always answer the phone lines - so if you
should get our answering machine please do leave a brief
message and a phone number so we can return your call.
Include the Order# for the item you're calling about, the
quantity you need, and BE SURE to include the date you
require delivery. Then we can research pricing,m
availability and turnaround time for you.
If you prefer you can send us an email with your phone number and best hours to
call and we'll be happy to phone you.
NOTE:We do NOT
accept credit cards outside the United States.
We do NOT ship outside the contiguous United Stated (48
states)
ORDER ONLINE
~
ONLINE SHOPPING CART ~
We have installed a shopping cart system that has
integrated our Candle website with our Bridal Shop
website. It will add up your items, show the total UPS
GROUND shipping charges, and allow Florida residents to
add 7% Sales Tax. (Charlotte County 7%)
It CANNOT calculate UPS upgraded Air
Services. For these services you'll need to contact us by
phone or email.
You can also use our shopping cart to provide a total
amount due and then mail this amount to us via money
order, cashier check, or personal check, however we
cannot process an order until personal checks clear the
bank which can take up to 10 business days.
UPON
CHECK-OUT YOU'LL BE TAKEN TO PAYPAL ~
When you click
you will be taken to a secure link at PayPal where you
can pay using:
(see 14a. below for more
information about PayPal)
We've been
a Verified PayPal business since 06-16-2000
<--click to see what this means
PayPal is safe, secure and FREE
PLEASE
USE A CONFIRMED ADDRESS when making a PayPal payment ~
SHIP TO
ADDRESS ~
If you make payment through PayPal we MUST ship to your
"confirmed address" under PayPal's Seller
Protection Plan . This is usually the SAME address your
credit card company bills to. If you phone in a
credit card payment we can ship to whatever address you
require within the 48 states.
PayPal considers a
"Confirmed address" the same address where you
receive your monthly credit card bills. PayPal confirms
that the address you provide is accurate and on file with
your credit card issuer.
PayPal considers an "Unconfirmed address" to be
a security risk and won't provide us with their usual
Seller's Protection if we accept these type of payments. If you need
us to ship to another address please phone in your Order,
as under PayPal Seller Protection rules we must ship to
your confirmed address..
ORDER
CONFIRMATION & RECEIPT ~
After we've processed your Order you will receive an
"Order Confirmation" and Receipt via email.
Please watch for this email since it's your assurance
that your Order was received and processed, AND it may
include a request from us for information we need from
you.
If you don't receive a Order Confirmation within 48 hours
after placing your Order please contact us and provide:
date of order, what was ordered, full name order placed
under, and a phone number.
OTHER PAYMENT METHODS ~
1. You can email an Order and we'll respond with an
Invoice or phone you to discuss your needs.
If you'd like to place an order - please email us OR
phone in the following information. Be sure to include
the ship-to zip code and if possible, we'll estimate
shipping costs. Payment Methods are listed below.
1.
ITEM NUMBER or ORDER# ~
For ease in ordering we've assigned an Item# or an Order#
to each product we sell - please provide that number if
at all possible.... or provide a good description of the
product(s) you're ordering and tell us which of our web
pages you saw them on.
2.
COLOR CHOICES ~
For all Candles that allow a color option - If you're
ordering a 'cut-n-curl' candle please indicate what color
you want on the outside of the candle and you may choose
up to 3 colors for the inside colors (these are exposed
when we hand-sculpt the candle).
3.
CUSTOM COLORS ~ If you need
a custom color we'll do our best to try to match your
color but it is not always possible since we're
hand-dipping into hot wax tanks and mixing colors as we
dip. Please mail a color sample to our P.O. Box
address listed below. Be sure to include a note telling us
under who's name the Order was placed.
4.
PERSONALIZED CANDLES & OTHER ITEMS ~
If you're ordering a Personalized Candle - please be
specific in telling us what you'd like imprinted.
Include all text, Names, Date, Ink color, and any FONT
preferences. If
you don't specify these choices we'll choose an
appropriate color and font.
Please be specific... Examples:
James & Kelly OR Kelly & James
James and Kelly OR James & Kelly
March 15, 2002 OR 03-15-03 OR 3-15-2003
5.
CUSTOM GRAPHICS & IMPRINTING ~
If we are to create a custom graphic for you - such as a
personalized labels, favor tags, placecards, invitations,
candy wrappers, or personalized candles - please give us
some idea as to your "theme" and colors.
GRAPHIC PROOFS:
After you've placed your Order with us please be sure to
complete the appropriate IMPRINT FORM for the item you've
ordered .. telling us exactly what you want imprinted
along with any special instructions, such as border
color, ink color, font choice, graphic choice, etc.
We'll send you graphic samples to choose from and/or a
final graphic proof.
NOTE: We normally will not print an
order for personalized or imprinted items without your
written approval (a reply to our email), however, if you
do not respond timely to our email with the graphic proof
attached, we reserve the right to print your order based
solely on the imformation you provide in this Imprint
Form.
It is VERY important that you check your
email regularly so you can reply timely.
We ask that you print the proof so you can see what the
final product will look like.
This is very important because once we begin printing
there can be no further changes and there are no refunds
or returns for personalized items.
If you view the full-size proof in your web browser
you'll notice how large it appears. That's because we'll
be printing at 300dpi (dots per inch) to give the text a
crisp professional look and to sharpen the resolution of
the graphics.
Once we receive your approval we can begin the print job.
Orders normally should ship within 1-2 weeks after you
receive your approval to print.
EDITS:
If you request an
edit to your proof there will be an edit fee due to the
time involved for graphic layout.
6.
YOUR INVITATION OR PHOTO ~ If you have
a graphic, photo, or wedding invitation that you'd like
us to use to decorate or personalize your candle please
mail the item to our address listed here. These items will NOT be
returned to you. Please BE SURE to include a note with
the Name your Order is listed under and tell us what was
ordered. If you an include a copy of our Order
Confirmation that would really help us speed your order
along.
7.
SPECIAL INSTRUCTIONS ~ Please
include any special instructions or requests to help us
make the candle to suit you.
8.
DATE NEEDED ~
Be sure to provide us with the date you require delivery
or the date of your event. We flag each Order with this
date to help ensure a timely delivery.
9.
YOUR SHIPPING NAME & ADDRESS ~
Your "ship to" name and address--we ship daily
via UPS (United Parcel Service) and they don't accept
P.O. Boxes, so please provide us with a physical street
address and specify apartment numbers, floors, or any
other instructions for delivery.
10.
SPECIAL CARE PACKAGING ~
We have our own packaging department because our candles
require extra care in packaging to ensure safe delivery.
11. SHIPPING WITHIN THE
CONTINENTAL USA ~
We ship daily via
UPS (United Parcel Service) Ground Service from southwest
Florida (south of Tampa Bay). Delivery is between 1-6
business days within the US depending on your UPS Zone.
For faster service we can ship UPS 1st, 2nd, or 3rd Day
Air, however the shipping cost is considerably higher.
Keep in mind that selecting 1st, 2nd or 3rd day air will
only reduce the time in transit. This will not decrease
our preparation time. PLEASE
NOTE: Our
online Shopping Cart system is NOT capable of calculating
UPS Shipping Charges for shipments outside the 48
contiguous United States... nor can it calculate UPS Air
Service. For these services you'll need to contact us by
phone or email to place your Order.
12. SHIPPING FOR INTERNATIONAL
ORDERS ~
We ship exclusively via UPS (United Parcel Service) who
offers shipping worldwide. There is a $15.00 fee
for preparation of International Documents required for
Customs which must be attached in triplicate to the
outside of the package.
NOTE:we are
currently NOT shipping outside the contiguous US (48
states)
CANADIAN
ORDERS: please CLICK HERE for more
information with regard to Customs and other charges you
may not be aware of !!
You can visit UPS
online to use their Rate Calculator here: http://wwwapps.ups.com/QCCWebApp/request?loc=en_US
Enter our town and zip code: Englewood, FL 34224
then your own - to get estimated shipping costs.
FREIGHT FORWARDERS:
We have had good success in shipping our candles overseas
using a Freight Forwarder who can usually fly the candles
to your port within a few days. It may be best that
you contact a freight forwarder in your area to get a
price quote for shipping. We are located
approximately 40 miles from either Sarasota-Bradenton
International Airport or Fort Myers International
Airport. Tampa Bay also provides a very large shipping
port, although we've never shipped our candles by boat.
13. UPS SHIPPING
a) SHIPPING COSTS ~
Our posted prices do not include shipping, special-care
packaging, & insurance fees. Shipping is paid by the
buyer. Cost is determined by overall weight to your UPS
zone. Basic shipping charges include $100.00 worht of
insurance against damaged or lost merchandise. Additional
insurance is charged based on $ .35 per $100.00 in value.
UPS AIR SERVICE: ALL Air Service
shipments are based on weight AND
dimensions of the package. In most cases we cannot
provide the exact amount for shipping costs until your
order is packaged and can be weighed and measured.
NOTE: If you are ordering multiple items
please be aware that many of our suppliers will ship
directly to you which will help save time in getting your
purchases to you. Most of our suppliers do NOT charge a
"drop-ship" fee, but some do. For items that
will ship directly to you from our supplier we'll show
those shipping charges separately on your Invoice or
Receipt. This means you may have serperate shipping
charges for each item you order since the items you
ordered may come to you from difference suppliers.
^IMPORTANT
SHIPPING INFORMATION - PLEASE READ:
We ship via UPS Ground Service unless you have specify
and pay for an upgraded service.
b)
ALTERNATIVE SHIPPING ADDRESS ~
It is very important that someone be at the ship-to
address to receive the candles. Some UPS drivers leave
packages outdoors if no one is home and outdoor
temperatures are a big concern. If you'd prefer that we
ship to another address, perhaps your work address,
please let us know immediately since some of our
suppliers will ship direct to you and we place your order
with them immediately to quicken delivery to you. c)
UPS TRACKING & ESTIMATED DELIVERY DATES ~
When we ship your order our shipping software triggers
UPS to email you the Tracking Information. This will
allow you to track your shipment and know what day to
expect delivery....so please be watching for that email.
This will allow you to click on a link to see where your
package is in transit. Please remember that UPS Ground
does not guarantee this delivery date-it's only an
estimate. 3-Day Select DOES guarantee delivery on the 3rd
day AFTER the package is shipped.
CHECK
YOUR UPS ZONE ~
Ground Time-in-Transit Maps provide full color U.S. maps
illustrating the number of transit days for delivery via
UPS ground services within the continental United States.
Transit days are based on the 5-digit origin ZIP® Code
entered. Follow the link below and type in our Florida
zip code: 34224 http://www.ups.com/using/services/servicemaps/servicemaps.html Click on the
map to view UPS transit times from our location to yours
d)
SUMMERTIME SHIPMENTS ~ During the
summer we ship candles from our southwest Florida
location on Mondays and Tuesdays only -so orders won't
sit in a hot truck or warehouse over the weekend. Your
order may also come from one of our many distributors
across the U.S. If your UPS Shipping Zone is more than 3
days away from our shipping point we highly recommend
that you upgrade your shipment to 3-Day Select or 2nd Day
Air to avoid damage caused by the heat. We will be happy
to quote you a rate for the upgraded shipping. Please
note: we have never had a candle melt over a 3-day
transit, so we recommend UPS 3-Day Select Service.
Uon
checkout at our websites you will be taken to PayPal, the
most popular service for making secure payments online,
an Ebay company. You may already have an account
there, but if not you can open a free account OR you can
make a payment without opening an account. PayPal
accepts Via, MasterCard, AMEX, and Discovery.
You can also make an e-check payment, however be aware it
usually takes 5 to 10 days to clear and we can't process
your order until then.
SHIP TO ADDRESS ~
If
you make payment through PayPal we MUST ship to your
"confirmed address" under PayPal's Seller
Protection Plan.
This is usually the SAME address your credit card company
bills to. PayPal
considers a "Confirmed address" the same
address that your credit card company bills to.
PayPal considers an "Unconfirmed address" to be
a security risk and won't provide us with their usual
Seller's Protection if we accept these type of payments.
You can phone in a Visa or MasterCard payment so we can
avoid this "rule" at PayPal and ship to
whatever address you require (within the 48 states).
When you pay thru PayPal you will immediately receive an
email Receipt for your payment.
We're a "verified member" there - which
provides our buyers with more protection.
ORDER CONFIRMATION & RECEIPT ~
When we receive your online order and payment through
PayPal we'll email you an "Order Confirmation &
Receipt" which will include a copy of your online
Shopping Cart and the Notificatoin of Payment through
PayPal. Please look it over to be certain the items you
placed in your shopping cart are correct and taht your
registrered PayPal address is correct.
b)
PHONE IN CREDIT CARD INFO ~
If you prefer you can phone us with your VISA or
MASTERCARD credit card information and
we can process your order OFFLINE through our local bank.
This way you don't have to go online and fill out any
forms. Please visit our CONTACT PAGE for best times to reach us by
phone as our work schedule changes OFTEN.
FAST SERVICE ~ Orders are processed
immediately over the phone through our data entry system.
Please remember that once we enter your Order into our
system it puts the "wheels into motion". Please
read our Store Policies with regard to cancellation and
returns: http://waxwizard.net/policies.html
ORDER CONFIRMATION & RECEIPT ~
When we receive your phone order we'll prepare an
"Order Confirmation & Receipt" and email it
to you. Please look it over carefully for any corrections
or changes. If you ordered anything that's personalized,
imprinted, engraved, or customized PLEASE REPLY
to this email to confirm your order, letting us know if
everyting is correct.
c)
OTHER PAYMENT METHODS ~
We also accept personal checks, money orders, and cashier
checks, however we cannot begin an order until personal
checks clear the bank which takes a full 10 days.
d)
INTERNATIONAL ORDERS & ORDERS OUTSIDE THE 48
CONTINENTAL UNITED STATES ~
For International Orders - Secure Payments ONLY!! We
accept Certified Bank Checks or Money Orders that are
marked "Payable in US Funds". These must be
mailed to our P.O. Box listed below.
We DO NOT accept foreign credit cards.
NOTE: Our Shopping Cart system is NOT
set-up to accept Orders outside the continental US.
Please contact us and we'll provide the estimated amount
for UPS shipping to your area.
NOTE:we are
currently NOT shipping outside the contiguous US (48
states)
CANADIAN
ORDERS: please CLICK HERE for more
information.
15.
TURNAROUND TIME ~
Our current turnaround time is always posted on our main
page here: http://waxwizard.net/TA.html
16.
STORE POLICIES ~
Our store polices
are posted here and we suggest you refer to them before
placing an Order: http://waxwizard.net/policies.html
17.
CATALOG REQUESTS ~
We don't offer a printed catalog... this is one way we're
able to keep our prices reasonable - no printing costs.
18.
WHOLESALE INQUIRIES ~
We are not a wholesale company.... and we don't
"wholesale" in the true meaning of the word...
but we will give a discount (-if we can-) on bulk Orders.
We offer candles and other products from many different
sources across the US and Canada, in addition to those we
manufacture. Some of our suppliers give us a better
discount than others - some will drop-ship to our
customers while others won't.... still others charge a
fee to drop-ship... so you see there are allot of
variables. We do NOT discount our handmade or
personalized candles since they require so much time to
make and we've already priced them as low as possible.
Please request a Price Quote (see below).
19.
PRICE QUOTES~
To receive a Price Quote, information about availabitliy,
minimum order requirements, etc. Please provide:
1. Our "Order#" (assigned to each product we
sell) - or- a very good description of the item and the
address of the web page where you saw the item.
2. Quantity you need
3. Date you require delivery
4. Include the ship-to address and zip code so we can
estimate UPS shipping, if possible.
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
` ` ` ` ` ` ` ` ` ` `
We invite you to visit our "Testimonials" page:
http://waxwizard.net/testimonials.html ...to read what other
customers have had to say after receiving their orders.
On August 1, 2000 we joined an online Consumer Protection
program called "ePublicEye" because we want
visitors to our website to feel confident in ordering
from us. As a part of our agreement with ePublicEye we
invite our customers to rate our products and service in
the form of a "report card" - which ePublicEye
posts openly for others to read: http://pe.epubliceye.com/report.cfm?key=14248
We're very proud of our top ratings with over 260
"report cards" on file for you to read.
Thanks again for your interest in our candles and bridal
accessories.
~:Diane Barton, Chandler
Wax Wizard Candles
Candles for ALL occasions! http://waxwizard.net
Dedicated to
offering you Candles of the highest quality
employing traditional candle making methods and
our own 'Wax Wizardry' for unique, one-of-a-kind
gifts--Specializing in hand carved candles and
Party Favors for ALL occasions!
(see 14a. below for more
information about PayPal)
<--click to see what this means
BEFORE YOU ORDER: CHECK OUR
TURNAROUND TIMES
